E-Transfer service interruption

Incident Report for VoPay International

Resolved

This incident has been resolved.
Posted Jul 09, 2022 - 15:10 UTC

Monitoring

Interac E-transfer and Money request is experiencing an outage due to a nationwide outage to Rogers communication. While we continue to wait for our Interac service to be restored, clients can continue to submit Interac transactions to our API. All pending transactions will be processed once the Interac outage has been resolved.
Posted Jul 08, 2022 - 21:28 UTC

Identified

Interac E-transfer and Money request is experiencing an outage due to a nationwide outage to Rogers communication. While we continue to wait for our Interac service to be restored, clients can continue to submit Interac transactions to our API. All pending transactions will be processed once the Interac outage has been resolved.
Posted Jul 08, 2022 - 21:23 UTC

Update

We are continuing to investigate this issue.
Posted Jul 08, 2022 - 15:03 UTC

Investigating

Interac e-transfer services are impacted due to the nation-wide Rogers outage.
Posted Jul 08, 2022 - 15:03 UTC
This incident affected: Transaction Processing (Interac Processing).