Interac e-Transfer processing delays

Incident Report for VoPay International

Resolved

This incident has been resolved.

Posted May 27, 2024 - 16:07 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 23, 2024 - 15:55 UTC

Investigating

We have observed delays in Interac sending us confirmations of the e-transfers for a small subset of transactions. It's important to note that transactions are being processed as expected; the delay pertains only to status updates. Our API remains fully operational. We're actively collaborating with our banking partner to address this and will update the status page once it's resolved.

Posted Apr 22, 2024 - 21:08 UTC

This incident affected: Transaction Processing (Interac Processing).